Shipping and return policies for maschin kaput

Return Policy

According to the Distance Selling Act (pursuant to Appendix 1 as referred to in Article 246a section 1 (2) sentence 2 of the Introductory Act to the German Civil Code (EGBGB), the customer (consumer) who acts for private purposes has the right to withdraw from the contract with Maschin Kaput.

Instructions for Consumers / Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or in the case of a contract where multiple items have been ordered within one order, and the items will be shipped separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the last item of the entire order; or in the case of a contract where delivery of the goods takes place in staggered consignments or parts, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last consignment or item.

The right of withdrawal is excluded for delivery of tickets (in general). Also excluded are physical audio and video recordings that are not in new condition anymore. To exercise your right of withdrawal, you have to inform us of your decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post or e-mail). The withdrawal statement shall be sent to:

David Huss
Neuer Kamp 25
DE–20359 Hamburg returns@maschinkaput.com

If you make use of this option, we will confirm receipt of such a withdrawal as soon as possible (e.g. by e-mail). In order to ensure the withdrawal period, it is sufficient if you send the notification about exercising the right of withdrawal before the end of the withdrawal period.